What Our Clients Say
Real stories from families we’ve supported through their healthcare journeys.
“Since 2020, I’ve been navigating challenging health issues. Throughout this difficult medical journey, Jessica from Utopia CareCoordinator Sdn. Bhd. has been an indispensable source of support and reassurance. Jess went far beyond simply booking my initial appointments with Consultant Gastroenterologist and Hepatologist, Consultant ENT Surgeon, Consultant Orthopaedic/Hand and Microsurgeon, Consultant Neurosurgeon, and more. She took control from initial consultations through subsequent procedures. Jessica coordinated every step, assisted me during visits, and patiently interpreted complex medical explanations with clarity. Her dedication extended to practicalities like collecting prescriptions and most importantly, ensuring I returned home safely after every appointment or procedure. Jess’s unique blend of professionalism, genuine compassion, and meticulous attention to detail provided immense peace of mind during a period filled with uncertainty. I am profoundly grateful for Jess’s exceptional service. Without reservation, I wholeheartedly recommend Utopia CareCoordinator Sdn. Bhd. to anyone seeking reliable, compassionate, and truly human-centered medical coordination and support.”
Carley Lim
July 2025
Original:
Saya kerja construction. Waktu MCO, tangan saya cedera teruk tapi saya takut nak pergi hospital, duit pun tak ada. Ms Tee perasan tangan saya bengkak dan hitam, terus bawa saya ke hospital. Doktor cakap kalau tak potong tangan, nyawa saya bahaya. Saya terpaksa terima. Kalau bukan sebab Ms Tee cepat bertindak, mungkin anak saya dah hilang ayah. Saya takkan lupa jasanya.
“I work in construction. During the MCO, my hand was badly injured, but I was scared to go to the hospital and had no money. Ms. Tee noticed my hand was swollen and black and immediately took me to the hospital. The doctor said if my hand wasn’t amputated, my life would be in danger. I had to accept it. If not for Ms. Tee’s quick action, my child might have lost their father. I will never forget her kindness.”
Arif
2022
Original:
我挺幸运的找到Utopia CareCordinator Sdn. Bhd.处理我近来的医药问题。 2020年在我腰痛到无法自行走动时， Utopia CareCordinator Sdn. Bhd. 的人员帮我预约了非常有经验的医生给我会诊。陪诊人员到我家慢慢的协助我站起来送我到医院看医生，详细给我解释以便了解医生所建议的方案，其中必须了解的可能性。完成治疗后，她们还贴心的把我安全送回家。 2021年，居家令时，当我再次感到不适时，我又找Utopia CareCordinator Sdn. Bhd.， 这次他们依然帮我找到蛮好的专科医生给我，带我去医院看病，后来协助我入院动手术，接我出院，提醒我复诊。 2025年头，我又不舒服了，Utopia CareCordinator Sdn. Bhd. 再次给我找来专科医生给我会诊，动手术， 接我出院，送我到疗养院，准时提醒我，带我去复建直到我完全痊愈。 感恩这个年代有了Utopia CareCordinator Sdn. Bhd.这样的服务，我们这一代的痊愈之路也比较轻松。后来当我的老父母有健康问题时，我和哥哥都直接让Utopia CareCordinator Sdn. Bhd.为我们代劳以减轻我们在生意和尽孝之间为难。父母也很满意他们的服务。
“I’m lucky to have found Utopia CareCoordinator. In 2020, when back pain left me unable to walk, they helped me find the right doctor, took me to the hospital, explained my condition, and got me home safely. In 2021 during MCO, I fell ill again and they arranged everything from surgery to follow-ups and physiotherapy. In early 2025, I needed another surgery and they cared for me until I fully recovered. Later, when my elderly parents had health issues, my brother and I relied on them again. They acted on our behalf to alleviate the difficult choice between running our business and fulfilling our filial duties, which saved us so much worry. I’m truly thankful for such a service in our time — it brings peace of mind to the whole family.”
Peh Ling & Family
Multiple Engagements since 2020
நான் ஒரு தொழிற்சாலை மேலாளர், என் அம்மாவோடு வசிக்கிறேன். அவருக்கு 2024 ஆம் ஆண்டு புற்றுநோய் இருப்பது கண்டறியப்பட்டது. டாக்டர் என்ன சொல்கிறார், எப்படி நடக்க வேண்டும் என்று எனக்குப் புரியாததால் நாங்கள் பதட்டமாக இருந்தோம். பின்னர் எனது HR, Utopia CareCoordinator உதவியை நாடுமாறு எனக்கு பரிந்துரைத்தது. நாங்கள் முதலில் ஒரு நிபுணரை சந்திக்கும்போது, அவர்களால் ரவுண்ட் ட்ரிப் லாஜிஸ்டிக் வழங்க முடிந்ததில் நான் மகிழ்ச்சியடைகிறேன். என் அம்மாவின் நிலை மற்றும் சிகிச்சைத் திட்டம் பற்றி எங்களுக்கு விளக்க உதவவும் அவர்கள் உதவுகிறார்கள். அவர்கள் ஆறுதலின் மூலம் கூடுதல் படிகளை எடுத்து என் அம்மாவை சிகிச்சைக்கு ஊக்குவிக்கிறார்கள். Utopia CareCoordinator உதவியுடன், என் அம்மா தற்போது சிகிச்சை பெற்று வருகிறார், நல்ல முன்னேற்றம் அடைந்துள்ளார் என்பதில் நான் மகிழ்ச்சியடைகிறேன். உதவி தேவைப்படுபவர்களுக்கு Utopia CareCoordinator ஐ நிச்சயமாக பரிந்துரைக்கிறோம். சபாஷ் Utopia CareCoordinator!
“I’m a factory manager living with my mother. In 2024, she was diagnosed with cancer. We were anxious and confused about the treatment process. My HR suggested Utopia CareCoordinator. When we first met the specialist, they arranged round-trip transport and explained my mother’s condition and treatment plan. They gave comfort and encouragement, helping her proceed with treatment. With Utopia’s help, my mother is now undergoing treatment and improving. I’m so grateful and will definitely recommend them to anyone who needs such help. Well done, Utopia CareCoordinator!”
Mala (Original: Tamil)
August 2025
“I suffered from a severe slipped disc that caused prolonged numbness in my leg. Utopia CareCoordinator arranged my doctor’s appointment, hospital transport, and made sure my Guarantee Letter was approved in time. They coordinated smoothly between my doctor, the hospital, and my insurance company so my procedure went ahead without delay. Afterwards, they ensured I got home safely, giving me peace of mind and sparing my family unnecessary worry. I’m now recovering well and highly recommend Utopia CareCoordinator for their professionalism, care, and dedication.”
Nick
May 2025
“I’m a young mother with a 7-month-old baby. One night, my baby had a high fever and needed to go to the hospital. My husband was still overseas for work, so I was completely alone and panicking. Utopia CareCoordinator was my lifeline that night — they came quickly, gave me moral support, helped carry my baby and things, and even assisted at the hospital so I could focus on my child. They arranged all the transport and made sure we got home safely afterwards. In such a scary moment, their warmth and care made me feel I wasn’t alone. I’m forever grateful.”
Aisyah
June 2021